Shipping and delivery

All downloadable products (MariaDenmark e-book patterns and instructions for printed patterns) can be downloaded right after the order is complete. You’ll also receive an e-mail with the download link. Each downloadable product can be downloaded 5 times.

Printed patterns and other “real” products are shipped by priority mail to all over the world within 3 working days of receiving your order. Delivery time varies a lot depending on destination, but the package should reach your country within 4 – 5 days from shipping. Then a lot depends on your local mail-service. If you haven’t received a package from us within 14 working days, please don’t hesitate to contact us and we will do our best to track your package down and/or reship.
Shipping prices are calculated as you shop per the Danish postal service rates, and depends on the size and weight of your finished package. You will be able to see the total shipping costs in your shopping cart before paying.

 

Payment and VAT/tax

When you check out or create an account, you choose your country.
Only orders with destination within the European Union will be charged with VAT and you will be able to see your total including VATs before paying. Prices are shown both with and with out VAT (25 %).

MariaDenmark uses the wellknown and secure payment solution offered by PayPal.

During the checkout process, you will be redirected temporarily to the PayPal web site to complete your payment. NO CREDIT CARD INFORMATION OF ANY KIND is supplied nor subsequently stored by MariaDenmark . This information is handled exclusively by the PayPal system.

When payment has been completed through PayPal, you are redirected back to the MariaDenmark web site for you order confirmation.

Please note, that you are NOT REQUIRED to neither have nor to create a PayPal account to complete the payment. You can pay safely through the PayPal system with your credit card without creating an account.

 

Privacy Policy

We will not share any of your personal information with anyone! We use it only for processing your orders at MariaDenmark and they will never be sold, shared or distributed to any third party.

 

Products purchased at MariaDenmark

Except as otherwise permitted by written agreement, the following are prohibited with regards to all products purchased at MariaDenmark: Copying substantial portions or the entirety of the work in machine readable form,  and other uses of the work inconsistent with Danish and applicable foreign copyright and related laws. The patterns are for personal use.

If you wish to use the patterns to teach or make products to sell, please contact maria@mariadenmark.com for a fair licensing agreement.
ONION patterns are copyrighted material belonging to ONION ApS by Jette Frøkiær. English translations of ONION patterns are copyrighted material belonging to MariaDenmark. MiniKrea patterns and their instructions are copyrighted material belonging to MiniKrea.

 

Digital Products

When purchasing a digital product at MariaDenmark, the customer receives a copy of the product by download. The right to use this copy is exclusive for the customer. The product may not in any way, shape or form be made accessible to third parties!

 

Return Policies

Digital products cannot be returned after download. If you regret your purchase, please do not download the pattern.

If you are not happy with your purchase for any reason, you may return it for a full refund, including handling and shipping charges, within 30 days of receipt of purchase. This only applies if you have not used the product(s) in question or in case of patterns, downloaded (digital patterns) or opened the pattern (printed patterns).
If you wish to return a product, please contact us first for further instructions. Please remember to include the order number in your message.
Unless otherwise explicitly agreed to by MariaDenmark, the return shipping costs incurred when returning products to MariaDenmark, are at your own expense. Additionally, MariaDenmark reserves the right to refuse refunding of returned products, which are damaged on delivery at our address

 

Faulty goods

In the unlikely event that goods are faulty or reach you in an unsatisfactory condition, please notify MariaDenmark within seven days of receiving the goods and we will arrange to have the item exchanged.
For all faulty goods inquiries please contact us with information of the fault, your order number and name and address.

 

Errors and omissions

MariaDenmark reserves the right to discontinue or change products and/or prices on the website without prior notice. Errors in advertised prices are not binding and may be adjusted at any time.